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Customer Interaction Centre

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Kobas has always been involved in everything your business does, across our four pillars: EPoS and In-Venue Systems, Operations, Staffing and Customers. Today, we are pleased to announce the arrival of a significant upgrade to the Customers pillar.

We can now unveil the initial release of what we are calling your Customer Interaction Centre (CIC), a cutting edge portal that […]

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EPoS Order Tracking

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We are pleased to announce a great new feature supporting Take Away and Delivery businesses. Kobas EPoS now supports Order Tracking, which allows orders to be marked as In Preparation, then Ready and finally Dispatched.

Orders placed on a till or using our online ordering partner Preoday will appear in the “Preparation” section, which will automatically update in real time. This […]

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Use Modifiers to Handle Glass Deposits

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As we move out of the coldest month, thoughts turn to warm summer days with a cold drink in hand. For Kobas clients, this means more customers coming to enjoy the drinks you offer – and whether there’s a beer garden or they wander off to enjoy the sun, it can be challenging to keep track of your glasses.

With that […]

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Ingredient Importers

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Imagine a world where you could upload dozens of brand-new PLUs into your EPoS System and have those new items instantly start recording usage and costings in your stock control system. For Kobas users, there is no longer any need to imagine.

After closing a stock-focused year with the release of our brand-new EPoS Menu manager, 2020 has kicked off with […]

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Eat in or takeaway?

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As a QSR customer, I’m used to being asked whether I’m going to eat in or takeaway. There are two main reasons why we are asked this.

The first is that a sale item’s recipe might change slightly if it is to be taken away. For instance, plastic cutlery may be added to a boxed salad, or a paper cup to […]

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Going Cashless

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Cash continues to fall from favour across the UK economy as a whole, and the hospitality sector is no exception. Cash now accounts for only 20% of takings in the average Kobas venue, down from 38% in 2016.

The advantages are clear: less chance of violent robbery, reduced chance of theft from disgruntled employees, no more trips to the bank to […]

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Dallas Key Authentication

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Some background on user identification

Kobas EPoS has always required users to log in using a four digit PIN. This method of authentication was chosen because it was ubiquitous. Any device, from an iPad to a giant touch screen, can support PIN authentication.

We have recognised though that PINs are a compromise position, both in terms of speed and security, so we’ve […]

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The EPoS Admin Menu is Changing!

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In early February, your Kobas EPoS Admin menu will be changing just a little. We know how jarring changes can be, so wanted to alert our followers that this is coming!

What is changing?

The buttons you use to Log Stock Usage, Log Special Order and Refund are moving into the “This Session” section at the bottom of the screen. Note that […]

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EPoS Menu Layout Manager

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Today sees the release of a completely new EPoS Menu Layout Manager, and we’re happy to say that it is going to make the lives of anyone managing menus a lot quicker, easier, and simpler.

We have completely overhauled the user interface of this page and this means that we’ve been able to add a whole raft of new features, including […]

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Updates to VAT Receipts

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We’ve made some improvements to our VAT receipts. Now they’re clearer, neater and more informative!

The VAT summary on your receipts will, once this is released this week, be broken down by tax rate. Each tax rate will have columns that display the Tax Rate Percentage, and amounts allocated to Net Total, Tax Total and Gross Total.

For example, if you […]

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