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Professional services to support you throughout every stage of the Kobas journey.
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A complete services approach you can rely on.


The services you experience from your technology provider play a big part in the ongoing success of your system.

That’s why at Kobas, our approach is to ensure our clients are supported at every stage, from the initial consultation, through to project management, installation, training, and continued support. At every step, you’ll be assisted by an expert who contains the knowledge, experience, and commitment needed to bring results to the table.

And, over 70% of our team has first-hand experience working in a hospitality venue, so you can rest assured that we have a strong understanding of the industry and its requirements.

Discovery

It all begins with discovery sessions. At this stage, the focus is for our Business Consultants to understand your operation in detail. They’ll discuss your existing management processes, the challenges faced across your business, and your exact technology requirements.

The discovery phase consists of meetings and/or demonstrations (as many or as little as you require). From here, our team can recommend best-fit solutions, whilst you and your team discover how the Kobas product pillars can add value to your business.

Our Business Consultants will work with you to provide valuable advice beyond this stage too, such as recommended installation approaches. For example, a phased installation might be the best approach for a busy multi-site operator looking to implement an extensive technology setup. Our team has years of experience within the hospitality industry, so you’ll be in safe hands from day one.

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Professional Services

Whether you’re deploying EPoS into a new venue for the first time or replacing another hospitality EPoS system, implementation processes are crucial in ensuring everything flows smoothly.

Our professional services are in place to make sure that happens.

An Implementation Manager is assigned to you at the very start of your deployment journey. As your main contact throughout, they’ll create a project plan, communicate timeframes, assist with your data sheets, schedule action points such as installation dates, and handle all core communication. This also includes the setup of your system, which can be completed with as much or as little guidance as required.

Our skilled installation team attends your site as scheduled, ready to put the wheels in motion. They install your new Kobas system into your venue, testing that all platforms work harmoniously and seamlessly ready for service.

Understanding your new hospitality system is paramount in its success for your business. Our in-depth training sessions and resources ensure you and your team can utilise the functionality available to its full potential. Training can take place at any point throughout the professional services phase and can be held in multiple sessions, either online or onsite (or a blend of both).

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Client Success

With our aftercare support services, we strive for nothing less than excellence. Our client success team provides help and assistance with the ongoing use of your Kobas system. Each team member knows the entire Kobas system inside and out, so whatever your query may be, big or small, they can help.

Beyond this, we use automated monitoring software to track system stability which flags areas for attention before it impacts any of our systems. However, that is an extreme rarity as the Kobas Cloud software uptime is at one of the highest in the industry at 99.997%.

Our Account Managers develop and maintain strong relationships with many of our clients, helping them get the very most out of their system whilst offering a high level of guidance and support.

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Other Services

Development

Our team of experienced in-house developers are always busy working on the latest technology developments. They’re responsible for bringing the Kobas system to life, ensuring all products contain the software and functionality required to meet the evolving requirements of the hospitality industry. Bespoke development services are available.

Go-Live

Launching a new system in a live environment for the first time may be a daunting thought for many teams. Our Go-Live service eases the pressure by supporting you with a helping hand – the helping hand of a Kobas expert. During your launch, a member of our team will be on-site with you, ready to provide assistance if required.

Want to discover what Kobas can do for your business?

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