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Customer Interaction Centre

Bring your customer facing technology solutions together into a connected, branded application with the Kobas Customer Interaction Centre.

The Customer Interaction Centre (CIC) is where Kobas extends to your customers in the form of a branded, customisable, web application.

Bring your customer-facing platforms together into one consolidated and easy to manage app.

Our Customer Interaction Centre (CIC) suite contains feature-rich applications such as mobile ordering, delivery / click & collect and customer loyalty. This gives your customers access to a variety of your services without having to navigate to different apps and/or websites – easy! Developed to bring your platforms together, offer more functionality, improve customers’ experiences and increase efficiency for everyone.

We understand that there isn’t a one size fits all approach to your customer interaction, so you can pick and choose which options you’d like included in your app based on your business requirements. As a scalable system, you can add others at a later date if and when required.

What can you expect?


Mobile-first responsive design with your branding at the forefront.


No app install required, allowing your customers to gain access quickly via a QR code or link.


Connects seamlessly to your In-Venue technology and Kobas Cloud for increased efficiency and transparency.


As a progressive web application, all solutions contain the latest features and updates.


Developed with flexibility in mind, working effortlessly on modern PC, tablet and smartphone devices.


No addition licensing costs for separate customer-led apps!

What solutions are hosted within the CIC?

Customer Loyalty

Your loyal customers provide your business with a consistent revenue stream. With the Kobas digital customer loyalty app, customer loyalty can be increased by allowing guests to earn, track and redeem rewards in a branded online app. Create tailored loyalty schemes that work for your business, increase visit frequency and boost average spend.


Mobile Ordering

Discover a frictionless mobile ordering app for restaurants, bars and pubs. In fact, our intuitive ordering app is the perfect fit for any F&B operation looking to introduce order and pay at table. No app download, no integration, just a secure and slick solution that works in harmony with your full Kobas suite – meaning better product alignment and consistency.

Delivery / Click & Collect

Add another revenue stream into your business with our delivery and click & collect platform. As a branded online menu that connects seamlessly with your In-Venue technology such as the Kobas EPoS, it’s never been easier for your customers to place orders and for your team to manage them.

Multi-Venue Ordering

Cater for your customers’ cravings and shape the best food hall experience with Multi-Venue Ordering, allowing your customers to order from multiple vendors through one streamlined mobile app.

Contact us

Get in touch to discuss your requirements and discover what Kobas can do for your business.

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