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Customer Interaction Centre

Bring your customer facing technology solutions together into a connected, branded application with the Kobas Customer Interaction Centre.
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The Customer Interaction Centre (CIC) is where Kobas extends to your customers in the form of a branded, customisable, web application.


Bring your customer-facing platforms together into one consolidated and easy to manage app.

Our Customer Interaction Centre (CIC) suite contains feature-rich applications such as mobile ordering, delivery / click & collect and customer loyalty. This gives your customers access to a variety of your services without having to navigate to different apps and/or websites – easy! Developed to bring your platforms together, offer more functionality, improve customers’ experiences and increase efficiency for everyone.

We understand that there isn’t a one size fits all approach to your customer interaction, so you can pick and choose which options you’d like included in your app based on your business requirements. As a scalable system, you can add others at a later date if and when required.

What can you expect?

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Mobile-first responsive design with your branding at the forefront.

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No app install required, allowing your customers to gain access quickly via a QR code or link.

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Connects seamlessly to your In-Venue technology and Kobas Cloud for increased efficiency and transparency.

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As a progressive web application, all solutions contain the latest features and updates.

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Developed with flexibility in mind, working effortlessly on modern PC, tablet and smartphone devices.

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No addition licensing costs for separate customer-led apps!

What solutions are hosted within the CIC?

Customer Loyalty

Your loyal customers provide your business with a consistent revenue stream. With the Kobas digital customer loyalty app, customer loyalty can be increased by allowing guests to earn, track and redeem rewards in a branded online app. Create tailored loyalty schemes that work for your business, increase visit frequency and boost average spend.

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Mobile Ordering

Discover a frictionless mobile ordering app for restaurants, bars and pubs. In fact, our intuitive ordering app is the perfect fit for any F&B operation looking to introduce order and pay at table. No app download, no integration, just a secure and slick solution that works in harmony with your full Kobas suite – meaning better product alignment and consistency.


Delivery / Click & Collect

Add another revenue stream into your business with our delivery and click & collect platform. As a branded online menu that connects seamlessly with your In-Venue technology such as the Kobas EPoS, it’s never been easier for your customers to place orders and for your team to manage them.


Multi-Venue Ordering

Cater for your customers’ cravings and shape the best food hall experience with Multi-Venue Ordering, allowing your customers to order from multiple vendors through one streamlined mobile app.



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Get in touch to discuss your requirements and discover what Kobas can do for your business.

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