Last updated August 2021 – clarification that we retain online ordering checkout as guest information to up to 100 days to facilitate investigations into any complaints or legal communications.
Here at Kobas we take client and customer data privacy very seriously indeed. To that end, we will never, ever sell or disclose the personal information we store to third parties unless we are required to do so by law. This policy tells you what information we collect about you when you visit our websites, and what we do with that information.
Who we are
We are Kobas, an online hospitality management service. You may have arrived at this page from a link on our of our client’s web sites. Kobas is a trading name of Kobas Hospitality Ltd, a company registered in Ireland with details as follows:
Company registration number: 666501
VAT number: IE 3695674QH
Registered office: 28 Westland Square, Pearse Street, Dublin 2
Registered with the Irish ICO
Kobas Hospitality Ltd resells services provided by Hospitality Tech Dev Ltd, a company registered in England and Wales with details as follows:
Company registration number: 12368721
VAT number: GB 360234137
Registered office: Lower Ground, 2 Lant Street, London, SE1 1QR
Registered with the UK ICO with reference ZA828453
This website – www.kobas.co.uk – may request, capture and store any personal details across the contact forms within our website. We retain this information so that we may respond to your request.
Kobas does run loyalty schemes which store personal consumer information such as email address, address, phone number etc on behalf of our clients. This information is disclosed solely to the loyalty scheme operator for use in their marketing, and in offer redemption. Consumers may access their data by logging into the loyalty scheme portal at a URL advertised by the loyalty scheme operator.
Kobas may additionally collect and store personal consumer information in association with online ordering, ticket sales or reservations within client venues. Information associated with online ordering checkout as guest may be retained for up to 100 days to facilitate complaint or HACCP investigations. Information associated with ticket sales or reservations may be stored for a period of up to 12 months subsequent to that booking or event to assist with any follow up reservations or enquiries.
Our clients and their staff who use the Kobas portal for hospitality management – login.kobas.co.uk – submit their personal information as a part of their human resources record. This information is never disclosed and is always held confidentially on behalf of their employer.
On this website – www.kobas.co.uk – we use this information to anonymously track you as you move around the site. This gives us useful marketing and business information as it shows us which pages you look at and find most useful. It doesn’t mean we know much about you beyond basic information submitted to us by your computer, such as which Internet browser you are using and roughly where in the world you are. You may reject cookies from us which will stop us doing this.
Like many other web sites and applications, Kobas makes use of log files. Every time we serve you a page web or asset (such as an image) we make a note of it on our servers.
Information we store includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp and referring/exit pages.
This information is used to analyse trends, administer the site, track your movement around the site and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.
Third-party data processors
Kobas uses the following third parties to process your personal information on our behalf.
Amazon Web Services
The Kobas Cloud platform resides on AWS (Amazon Web Services) infrastructure with all data held within the EU. AWS is a well-respected and fully GDPR compliant hosting service.
For more information on that, please see the AWS Privacy Notice.
Some Kobas clients use MailChimp for email marketing purposes. Use of the customer-facing aspects of Kobas, such as ticket sales and the customer loyalty scheme, will present a check-box option to receive email marketing. If this box is checked, your information will be sent to the MailChimp platform for this purpose.
Kobas also permits the following third parties to process Client Staff information in order to provide additional services.
Thank you for using Kobas.