Place some fancy QR codes on your tables to allow for easy menu access.
Your customer scans the code using the camera on their smartphone which automatically directs them to the online mobile ordering application and pre-selects their table number. No waiting for an app to install!
We know that your customers just want to place an order and enjoy their experience at your venue, not be greeted with a signup page. So, we’ve eliminated that process, allowing your customers to get straight to it.
Your guest can use the categories to navigate through different sections (such as starters, main courses, steak dishes, sides…). Or, they can browse freely by simply scrolling through, adding items to their basket at the touch of a button.
The customer then proceeds to the checkout page to review their order. Changes can be made if required and notes for the bar or kitchen team can also be added.
They will then continue to payment where the customer will be prompted to pay as a guest, sign in to an existing account, or create a new account. If the customer is already a loyalty member, they can use the same login details.
Next, making payment. Options include entering card details manually, selecting a saved card, or paying via Apple Pay. Your customer can enter a gratuity amount too!
The payment will then be authorised by the payment provider, but will not be confirmed just yet. First, service staff will be alerted on the Kobas EPoS or Kitchen Display System that a new order has been placed where they can accept or reject the order.
Accepting will trigger an automated confirmation of payment with the payment provider. If you operate a busy venue and want to auto-approve all orders, you can do that too.
Kobas will let the customer know that their order has been confirmed with a confirmation notice on the app. If you have auto-approve active for all orders, this will appear for your customer within seconds.
An email receipt is sent to the customer within a few minutes and the order will be sent to relevant work areas such as the bar or kitchen.