Our white-label mobile ordering software is the perfect ordering app for restaurants, bars, pubs and other hospitality sectors. It puts the power of ordering into the hands of your customers, enabling them to order and pay at their table, in their own time and from their own smartphone device. No app downloads, no queues and no hassle.
The Kobas mobile ordering app makes the ordering process simple and swift for your customers and your team, helping to reduce queues, boost sales and increase staff productivity.
Place QR codes on your tables to allow for easy menu access.
The customer scans the QR code using the camera on their smartphone which automatically directs them to the online mobile ordering application and pre-selects their table number. No waiting for an app to install!
We know that your customers just want to place an order and enjoy their experience at your venue, not be greeted with a signup page. So, we’ve eliminated that process, allowing your customers to get straight to it.
Your guest can use the categories to navigate through different segments that are set up within your system (such as starters, main courses, steak dishes, sides…). Or, they can browse freely through the different sections by simply scrolling through, adding items to their basket at the touch of a button.
The customer can then proceed to the checkout page to review their order. At this stage, changes can be made if required and notes for the bar or kitchen team can also be added.
They will then continue to payment where the customer will be prompted to pay as a guest, sign in to an existing account, or create a new account. If the customer is already a loyalty member, they can use the same login details.
Next, making payment. Options include entering card details manually, selecting a saved card, or paying via Apple Pay. Your customer can enter a gratuity amount too!
The payment will then be authorised by the payment provider but will not be confirmed just yet. First, service staff will be alerted on the Kobas EPoS that a new order has been placed where they can accept or reject the order.
Accepting will trigger an automated confirmation of payment with the payment provider. If you operate a busy venue and want to auto-approve all orders, you can do that too.
Kobas will then let the customer know that their order has been confirmed with a confirmation notice on the app. If you have auto-approve active for all orders, this will appear for your customer within seconds.
An email receipt is also sent to the customer within a few minutes and the order will be sent to relevant work areas such as the bar or kitchen.
No download required
Do your customers really want to download another app just to place an order? Make the ordering experience quick and easy for everyone with our web-based mobile ordering app, accessible via a QR code or web link.
Designed as a mobile-first platform, our order and pay at table platform looks and feels like a bespoke mobile app, but without the download. However, if your loyal customers want to access it as an app on their smartphone home screen, they can do that too!
This approach ensures that more customers order through your app and that the benefits experienced as a direct result, are maximised.
Your app, your brand
Our app features a simple and easy-to-use layout that is quick to navigate, providing your guests with a smooth user experience from start to finish.
We also know how important it is to have your brand at the forefront of your customer-facing solutions and therefore, we utilise your logo, colour palette and brand guidelines you have to create a bespoke app feel.
Transparency on allergens and sold out items
Information is shared across all Kobas products, meaning we’re able to bring your guests increased transparency when using the mobile ordering app.
Give your customers real-time visibility into sold out items by utilising the automated stock countdown feature.
Allergen and dietary information is also translated into the app, shown within dedicated tabs per item.