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Multi-Venue Ordering

Give your customers the flexibility to place orders from different vendors, through one streamlined app. Introducing Multi-Venue ordering, the perfect solution for food halls and food courts.
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Fulfil your customers’ cravings and enhance their experiences when visiting a food hall, food court or street food market, by introducing the Kobas Multi-Venue ordering app.

Multi-Venue ordering streamlines the ordering process for your customers, removing the need for multiple mobile ordering apps or several stall visits. Instead, your guests can place orders from the different venues located under one roof, make one single payment and monitor the status of each order. Different vendors, multiple orders, one efficient mobile application.

In return, experience a reduction in queues, an increase in sales and many happy customers.


How this works

Multi-Venue ordering is hosted within the Kobas Customer Interaction Centre (CIC), a centralised web application that hosts all your customer-facing online apps in one streamlined space.

• Managed in Kobas Cloud, Multi-Venue ordering works on a parent-child premise. This means that different areas can have a lead venue assigned and all other venues within that area will be shown in the app as individual vendors in the marketplace area.

• When a customer orders from multiple venues, Kobas catches the order and “splits” it, sending the individual orders down to each relevant EPoS server, where work dockets print and the order is fulfilled by the staff at each venue.

• Some vendors may only want to have to-table ordering active, whilst others might want to add a click & collect option. Not a problem. In Kobas Cloud, the ordering options available at each venue can be managed with ease.

• Manage variable opening/closing hours for each vendor in Kobas Cloud and the system will only show them live in the Multi-Venue ordering marketplace area when they’re open.

Your customer takes a seat and scans the barcode on the table from their mobile device.

If vendors within the food hall or marketplace have different ordering options available (to-table or click and click), the customer will be prompted to select an option.

If you choose to have QR codes designated to each table, your customer won’t need to input the table number – we’ll automatically do that for them!

Alternatively, they will be required to select their table number from a list.

The customer will then be presented with the vendor marketplace page, displaying the available venues to order from based on the ordering option selected.

Variable opening days and times can be managed in Kobas Cloud, so only venues that are open will appear.

After a venue has been selected, the customer is ready to browse through the menu. They can then select other venues and continue adding to their basket.

Once items have been added, the customer can review their order which will show the items added against each venue.

They can also add notes to specific items or orders at each venue. After doing so, they will proceed to payment.

When proceeding to payment, the customer will be provided with a few checkout options. Sign in with an existing account, create a new account or checkout as a guest.

When paying, card details can be entered manually, a saved card can be selected, or the customer can pay with Apple Pay. A gratuity amount can be entered at this stage too.

Better yet, your customers will pay with just one convenient transaction. Simple!

The individual vendor/s would then accept the order (or auto-accept can be turned on) and payment would be taken by the lead venue.

The customer is then directed to the order confirmation screen, which expands to cater for the order statuses of each venue that they have ordered from.

Your customers will also receive VAT receipts per vendor via email.

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White label app

The Customer Interaction Centre, including Multi-Venue ordering for food halls, is a ready-built software application that includes the latest features, a trialled and tested user interface and custom branding.

This approach allows for a reliable, efficient and cost-effective deployment whilst ensuring your branding is at the forefront for a bespoke, white-label app feel.


No download required

At Kobas, we want to make sure that your customers have a seamless ordering experience. We begin this journey with a web-based application that requires no download, letting your customers get straight to ordering.

However, if your loyal customers want to access Multi-Venue ordering as an app on their smartphone home screen, they can do that too.

What else to expect?

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Increase spend per head with automated up-sell prompts and product modifiers.

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Easy to manage settings against each vendor, straight from Kobas Cloud.

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No costly ongoing fees for a separate solution as the app comes as part of your Kobas suite.

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Manage pricing, imagery and descriptions with ease in Kobas Cloud.

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Complete orders as a guest, sign into an existing account or by registering.

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Choice of ordering options against each vendor including to-table and click & collect.

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Monitor the order status at each venue from the app.

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Seamlessly connected with the entire Kobas suite including the EPoS and reporting.

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Progressive web app that works seamlessly on smartphones, tablets and PC devices.


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Get in touch to discuss your requirements and discover what Kobas can do for your business.

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