Multi-Venue Ordering

Give your customers the flexibility to place orders from different traders, through one streamlined app. Introducing Multi-Venue ordering, the mobile ordering app for food halls and food courts.

Fulfil your customers’ cravings and enhance their experiences when visiting a food hall, food court or street food market, with the Kobas Multi-Venue Ordering app.

Multi-Venue Ordering (MVO) is an ordering app that streamlines the ordering process for customers in food hall operations, replacing the need for multiple mobile ordering applications or several stall visits. Instead, the app lets your guests order from the different traders located under one roof, make one single payment, and monitor the status of each order.

Different traders, multiple orders, one efficient app. Goodbye long queues and hello happy customers.

Want to learn more about how our technology supports food hall operations? Explore our EPoS for Food Halls.

How does this work?

Multi-Venue Ordering is hosted within the Kobas Customer Interaction Centre (CIC), a centralised web application that hosts all your customer-facing online apps in one connected space including Delivery / Click & Collect, Loyalty, Gift Cards, and more.

• Multi-Venue Ordering works on a parent-child premise. This means when different areas have a lead venue assigned, all other venues within that area will be shown in the app as individual traders in the marketplace area.

• When a customer orders from multiple venues, Kobas catches the order and splits it, sending the individual orders down to each relevant EPoS server, where work dockets print and the order is fulfilled by the staff at each venue.

• Some traders may only want to have to-table ordering active, whilst others might want to add a click & collect option. In Kobas Cloud, the ordering options available at each venue can be managed in minutes.

• Manage variable opening/closing hours for each venue in Kobas Cloud and the system will only show them live in the Multi-Venue Ordering marketplace area when they’re open.

Your customer’s ordering journey

Step 1

Your customer scans the QR code on the table from their mobile device. The food hall’s marketplace page will be displayed, showing the traders they can order from.

Step 2

They will then select traders, browse through the menus, and add orders from different places into one shared basket.

Step 3

When reviewing their order, the customer will see the items added against each place and can add notes to specific orders.

Step 4

After selecting a checkout option (sign in, create a new account or checkout as a guest), they can enter card details, use a saved card, or pay with Apple Pay. Better yet, the order will be completed with just one convenient transaction.

Step 5

The separate traders will accept the order (or auto-accept can be turned on) and payment will be taken. The app will display an order confirmation screen, showing the order statuses from each place.

Step 6

When orders are ready, the order statuses on the app will automatically update. And, your customer will receive a confirmation email with VAT receipts per trader.

White label app

The Customer Interaction Centre app, including Multi-Venue Ordering for food halls, is a ready-to-go web application that contains the latest features, a trialled and tested user interface, and a branded theme.

It looks and feels like a native app, but without the timely install, giving your customers a streamlined ordering experience. This allows for a reliable, efficient and cost-effective deployment whilst ensuring your branding is at the forefront for a bespoke, white-label app feel.

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• Increase spend per head with automated up-sell prompts and product modifiers.
• No costly ongoing fees for a separate solution as the app comes as part of your Kobas suite.
• Manage pricing, imagery and descriptions with ease.
• Complete orders as a guest, sign into an existing account, or by registering.

• Choice of ordering options against each trader including to-table and click & collect.
• Live order status tracking.
• Seamlessly connected with all of Kobas including the EPoS, KSD and reporting.
• Progressive web app that works seamlessly on smartphones, tablets and PC devices.

How Kobas supports Food Halls

The Multi-Venue Ordering (MVO) app is only part of what Kobas can offer food hall businesses.

• Dedicated commission reporting for food hall owners, ensuring the operator and each trader can source the revenue owed with ease.
• Each trader can manage their own menu independently with their own Kobas Cloud login, whilst being part of a central account.
• Reliable EPoS for at counter ordering, issuing customers with individual trader VAT receipts, ensuring liability is with the trader.

Learn more

More platforms across our Customers product pillar

Customer Interaction Centre

Customer Loyalty

Mobile Ordering

Delivery / Click & Collect

Vouchers & Promotions

Reservations & Bookings

Customer Relationship Management