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Peace of mind for hardware over the holidays

Chris Young
08 Dec 2016 3min read

With only a few weeks to go until Christmas, it’s the ideal time to ensure that you have everything you need for hardware and network stability over the holiday period. Our support team will be on hand for operationally critical issues, but a proactive approach to hardware maintenance, and awareness of best practice can be a real asset to your team.

Here are our top tips for ensuring your hardware is reliably maintained and your staff are confident in troubleshooting issues, to get you through this busy time.

Keep spares in stock

Having backups for your kitchen and receipt printers can ensure you stay on track, even if you do encounter an issue with your main printer. We highly recommend keeping spares of any operationally critical hardware, as whilst there is an initial extra cost, they could save you a lot of stress in the long run.

If you wish to stock up on hardware before the holiday period, please get in touch by the 16th December to ensure that we are able to fulfil the order before Christmas.

Ensure GMs are familiar with their venue’s network set up

Familiarity with a venue’s network set up is the single most powerful tool a GM can have when troubleshooting hardware issues.

Ensure GMs know where the router is and what it looks like, along with any network switches you might have. Check that they know the difference between a network cable that is properly plugged in and clicked in place, and one that isn’t in far enough (you’ll feel a click when it is securely fastened). Do they understand where each cable leads to, and which cable is which?

Even if you can’t resolve an issue without support, being familiar with your venue’s network can save valuable time when communicating any issues to our support team.

Clean any paper clippings from your printers

In a busy venue, paper clippings can build up quickly, and these cause paper jams. This is often overlooked, so regularly clearing any clipping build up can help ensure that jams do not occur. Check out our guide on how to give the printer a thorough clean.

Replace any faulty cables

If you have intermittent connection issues, then it is probably time to replace the associated cables. This doesn’t need to be done too regularly, but there is no harm in ensuring any connecting cables are in good condition and replaced when there are any signs of wear.

Learn what the error lights on your printers mean

Printers are remarkably accurate in giving you a good idea of what is wrong with them. We have guides that explain what each error light combination means on both SP700 and ODP-333 printer models, and referring to these will likely help you resolve any issues quickly with either printer. Furthermore, if staff in the venue do need to contact support, being able to cite what the error lights are showing will help us provide a swifter resolution.

Following these steps will allow you to be confident that your hardware will be stable and capable over this busy period. If you have any concerns about any of your hardware, please don’t hesitate to get in touch now so that we can resolve any issues in time for smooth trade over Christmas and into the New Year.

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