Kobas
Meet some of the people behind Kobas with our team Q&As. Of course, not every team member wants to be featured on the website (plus there is a lot of us!), but you can rest assured they’re just as great.
What is your role at Kobas?
Support Team Leader
When did you join the company?
January 2022
What does your day-to-day look like / what does your role involve?
My day-to-day involves overseeing support operations, coaching and developing team members, and maintaining high service standards across all client interactions. I work closely with the team to ensure queries are handled efficiently and that clients receive clear, accurate guidance on all aspects of Kobas.
A key part of my role is direct client engagement. I regularly interact with clients via email and phone, assisting with queries, troubleshooting issues, and answering questions about how to get the most from Kobas. I act as an escalation point for more complex cases, ensuring they are resolved effectively and professionally.
I also monitor performance metrics, review workflows, identify opportunities for process improvements, and collaborate with other departments to enhance the overall client experience.
What did you do before working at Kobas?
I started my career in hospitality, building several years of experience in fast-paced customer environments. I worked my way up to become a Manager at a wonderful Portuguese restaurant, before continuing in the industry as an Assistant Manager in dark kitchens.
I then moved into banking, where I strengthened my attention to detail and client service skills.
What’s your favourite thing about working here?
The support and teamwork we have at Kobas is something I’ve genuinely never experienced before. There’s a real sense of collaboration across teams, where everyone is willing to step in, share knowledge, and help each other succeed. It creates an environment where you feel supported, even on the busiest or most challenging days.
I also really value the strong commitment we have to our clients. There’s a shared understanding that what we do has a real impact on their businesses, and that collective dedication to delivering the best possible service is something I’m proud to be part of.
That combination of teamwork, trust, and commitment to both our clients and Kobas is something I truly wouldn’t want to change.
After work you can often be found…
Cooking and enjoying a good walk. The day would end with a book or a movie or board games with friends.
If you could eat only one meal for the rest of your life, it would be…
Sushi or any type of Eastern meal.
