Payment Solutions for Hospitality Transitioning from Guavapay

In September 2025, Guavapay publicly announced that it is temporarily suspending its UK services with immediate effect and until further notice. This development has left many businesses (including those across the hospitality industry) facing uncertainty around their payment processing.

According to Guavapay’s public statement, the company is unable to accept new funds into its platforms. This means UK-based customers currently cannot deposit or receive funds, or create new cards. However, existing users can still withdraw and transfer funds, as well as view their accounts and transaction history.

Why has this happened?

Guavapay cited two main factors behind its decision to suspend services in the UK:

1. Rapid business growth: Guavapay’s expansion led to certain regulatory thresholds being exceeded. The company stated it is now working with the Financial Conduct Authority (FCA) to strengthen compliance.
2. Fraudulent activity: The company reported an increase in fraudulent transfers, which it says have now been reduced following the introduction of multiple safeguards and improved fraud-protection measures.

How this has impacted hospitality businesses

When unforeseen and unfortunate events like this occur, it can create major disruption for the businesses that depend on these services every day.

For restaurant, pub, bar, and other food and beverage operators, interruptions to payment services can lead to:

• Reduced customer trust – even temporary interruptions can leave lasting impressions on guests and staff.
• Inability to process transactions – directly affecting daily revenue.
• Operational stress – switching providers under pressure can result in downtime and unexpected costs.

What should affected businesses do next?

Following Guavapay’s announcement, many operators are asking what their next step should be and which Guavapay alternatives offer reliable and compliant solutions.

With so many payment providers on the market, the decision can be challenging. While many payment services may appear similar, they can differ significantly in which EPoS systems they integrate with, the functionality, and the rates offered.

If you’re impacted by Guavapay’s service suspension, the following steps may help:

• If you haven’t already, review communications from Guavapay and confirm your current status.
• Discuss your payments infrastructure with your management team.
• Conduct thorough research and speak with multiple payment providers.
• Plan your switch carefully. Schedule installation during quieter trading hours and keep your team informed.

Kobas Payments is a trusted alternative

You might be wondering: “Who is Kobas Payments?”

Kobas Payments is not another new payment provider on the market. In fact, it’s actually powered by Worldpay, one of the most established and trusted names in payments, but managed by the expert team at Kobas – a complete hospitality management system provider. You can find out more about what we do and our pricing here.

Here’s why that combination matters:

• Worldpay has over 30 years of experience in payment processing.
• 140,000+ UK customers rely on its secure, scalable systems.
• 150 million transactions processed daily, globally.
• Supporting the latest Pax Pro devices, built for speed and reliability.
• Fair, transparent rates tailored to the hospitality industry.
• One support team for your Payments, EPoS, Stock, and everything inbetween.
• Kobas as a software provider has been supporting hospitality teams for over 15 years!
• 99%+ uptime across our Kobas Cloud services.

How Kobas Payments can help you:

• Swift onboarding and setup to minimise disruption.
• Access to a wider, centralised hospitality platform – connecting payments, EPoS, stock, staff management, loyalty, and so much more.
• Transparent, hospitality-friendly payment rates and terms. No hidden surprises.
• A central UK-based support team.
• Next working day settlements.
• Next working day swap-out service.
• Offline mode and with built in WiFi.

And best of all, to help businesses transition with confidence, venues affected by payment-service uncertainty can access complimentary Kobas subscription for a year. Just speak to our team for more information.

Final thoughts

The hospitality industry depends on efficiency, reliability, and great guest experiences. When various technologies used in a venue are disrupted, even temporarily, the effects are immediate and tangible.

At Kobas, we’re committed to being a dependable, hospitality-focused partner that helps venues stay operational, confident, and supported.

Want to see the Kobas system in action?

Kobas enables teams across the hospitality industry to manage all areas of the business, from one connected and complete system.