Our Services
A complete services approach you can rely on.
The services you experience from your technology provider play a big part in the ongoing success of your system.
That’s why at Kobas, our approach is to ensure our clients are supported at every stage, from the initial consultation, through to onboarding, installation, training, and continued support. At every step, you’ll be assisted by an expert who contains the knowledge, experience, and commitment needed to bring results to the table.
Discovery
Discovery at Kobas is as many meetings and demonstrations as needed, where our Business Consultants discuss your current processes, pain points, and requirements. We’ll recommend best-fit solutions and show exactly how Kobas can add value in the areas that mean the most to you and your business. From there, we’ll work closely with our Professional Services team to guide on the smoothest rollout options, ensuring you feel supported and confident from day one.
Onboarding
Whether you’re rolling out EPoS in a brand-new venue or switching from another hospitality system, the priority is the same: a smooth, stress-free onboarding and go-live. Our onboarding process is a project-managed approach that is tailored to your operation, covering account setup, data migration, disruption-free installations, training, and more.
Onboarding
A Professional Services Manager is assigned to you at the very start of your journey. As your main contact throughout, they’ll build a project plan, communicate timeframes, assist with data sheet imports, schedule action points such as installation dates, and handle all core communication. This also includes the setup of your system, which can be completed with as much or as little guidance as required.
Installation
Our skilled installation team attends your site as scheduled, ready to put the wheels in motion. They install your new Kobas system into your venue/s, testing that all platforms work harmoniously and seamlessly ready for service.
Training
Understanding your new hospitality system is paramount in its success for your business. Our training sessions and resources ensure you and your team can utilise the functionality available to its full potential. Training can take place at any point throughout the onboarding phase and can be held in multiple sessions, either online or onsite (or a blend of both).
Go-Live
Launching a new system in a live environment for the first time may be a daunting thought for many teams. Our Go-Live service eases the pressure by supporting you with the helping hand of a Kobas expert. During your launch, a member of our team will be on-site with you, ready to provide assistance if required.
Client Success
With our aftercare support services, we strive for nothing less than excellence. Our client success team is based in the UK and provides help and assistance with the ongoing use of your Kobas system. Each team member knows the entire Kobas system inside and out, so whatever your query may be, big or small, they can help.
Account Management
Our Account Managers develop and maintain strong relationships with many of our clients, helping them get the very most out of their system whilst offering a high level of guidance and support.
99.95% uptime
We use automated monitoring software to track system stability which flags areas for attention before it impacts any of our systems. However, that is an extreme rarity as the Kobas Cloud software uptime is at one of the highest in the industry at 99.95%+
70%+ of our team have hospitality experience.
Over 70% of our team bring real hospitality experience across a range of roles including management and IT operations. With day-to-day use and implementation of systems like (and including) Kobas, you’re working with people who understand the inner workings of hospitality first-hand.
Frequently Asked Questions
How quickly can Kobas be installed?
For single venues
For a single venue, Kobas typically operates on a 4-week deployment timeline from start to finish*. This period allows both our team and yours sufficient time to ensure everything it set up for a seamless launch. Here’s what the process includes:
• Initial meeting with your assigned Implementation Manager to understand requirements and plan key dates.
• Completion of data sheets, enabling us to import and organise your items, recipes, staff profiles, and more within Kobas Cloud.
• Training sessions with your team, ensuring everyone feels confident using their new Kobas system.
• The big day – system installation and any final touches.
For multi-site businesses
The steps outlined above also apply to businesses with multiple locations. During the Discovery phase, you’ll have the opportunity to discuss your preferred onboarding strategy, which will then be refined with your Implementation Manager. For instance, you might opt for staggered installations, or choose to deploy multiple venues in the same region on the same day. You could also decide to have only venue managers attend the training sessions, or designate a Kobas Champion or two who can absorb the training and share the knowledge internally to other members of staff.
*This timeline is an estimate and can be adjusted as needed. Please speak with our team for more information.
Will the installation require downtime or disrupt operations?
Our onboarding process is designed to make the installation of your Kobas system as seamless as possible on the day. However, most hospitality businesses rely on their EPoS systems for taking and processing orders and so, transitioning from your old system to a new one will inevitably involve some downtime.
To minimise disruption to your service, we recommend ensuring you have the correct networking infrastructure in place and have met key deadlines. Many operators also opt for installation on quieter days of the week or when the venue is closed. Don’t worry, your Implementation Manager goes through everything with you!
Do I need to make any changes to my existing infrastructure in my venue?
If you’re switching to Kobas from another EPoS system provider, you may already have the correct infrastructure in place.
The infrastructure we require for your on-site installation is a configured wired Local Area Network (LAN). If you have an internal IT staff member or work with an external company to provide IT support, Kobas will share the requirements with them to ensure everything is in place ready for your installation.
What other services does Kobas offer?
Ongoing help isn’t the only aftercare support offered to Kobas clients. Additional services such as account audits, data cleanses, ongoing menu management, and more are also available.