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My kitchen printer has flashing lights!

If you use the Star SP700 impact printer for your kitchen printing needs, then you may occasionally see the following flashing lights, if your printer malfunctions. There’s no need to panic, the printer is simply just trying to let you know what is wrong with it.

There are two lights, a green and a red and depending on their behaviour, you should be able to identify what is causing the printer error. The table below will run through each scenario and how to resolve the error.

Green Light Red Light Issue Fix
 On Slow Flash  End of paper
  • Replace Paper
 On  On  Back cover open
  • Ensure back cover is snapped closed
 Fast Flash  On  Front cover open
  • Ensure front cover is snapped closed
 Fast Flash  Off  Print head over-heated
  • Stop printing for a while and allow printer to cool
 Slow Flash  Off  Board over-heated
  • Stop printing for a while and allow printer to cool
 On  Really Fast Flash  Cutter error
  • Power printer off and on. Cutter will re-align
 On  Super-Fast Flash  Mechanical error
  • Power printer off and on. If error remains check for a paper jam
 On  Fast Flash  Paper jam
  • Open front and back covers. Clear paper jam and replace paper roll is necessary
 Slow Flash (every 2 seconds)  Slow Flash (every 2 seconds)  Network Connection Lost (Physical)
  • Check Ethernet cable is plugged in to printer
  • Ensure the red and green lights on the Ethernet port are lit up
  • Check the printer’s connection to other networking equipment (switch, router)
  • Has there been any changes made with your network gear?
Really Fast Flash  Really Fast Flash  Network Connection Lost
  • Check Ethernet cable is plugged in to printer
  • Ensure the red and green lights on the Ethernet port are lit up
  • Check the printer’s connection to other networking equipment (switch, router)
  • Has there been any changes made with your network gear?
Off  On or Flashing (any speed)  Non-recoverable error
  • Power printer off, wait at least 10 seconds and power back on. Small possibility of recovery
  • If the above doesn’t work, then you will need to replace the printer