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Kobas  Cloud

How to Reverse Payments

If you’ve accidentally taken payment from a customer and need to issue a refund, or a customer has asked for a refund, follow these steps to reverse any transaction.

Step 1

Log in to the till and add the item/s you wish to refund to your basket.

Step 2

Select the “Admin” menu from the upper left-hand corner.

Step 3

You will be taken to the “Administration” page of your EPoS. Select Refund.

Step 4

A refund page will pop up and you can select from three different methods for the refund.

Step 5

Once you click one of the options, a new screen will pop up. Click on the green button to complete the refund.

How To Reverse Tabs with Part Payments

If the payment was made on a tab, follow these steps.

Step 1

Log in to the till and and select ‘Tabs.’

Step 2

Access and open the relevant tab.

Step 3

Select ‘Part pay.’

Step 4

Click on Manage part payments on the bottom right corner of the screen to access the part payment breakdown.

Step 5

Click the refund button to finalise the transaction and press OK.