If you’ve accidentally taken payment from a customer and need to issue a refund, or a customer has asked for a refund, follow these steps to reverse any transaction.
Log in to the till and add the item/s you wish to refund to your basket.
Select the “Admin” menu from the upper left-hand corner.
You will be taken to the “Administration” page of your EPoS. Select Refund.
A refund page will pop up and you can select from three different methods for the refund.
Once you click one of the options, a new screen will pop up. Click on the green button to complete the refund.
If the payment was made on a tab, follow these steps.
Log in to the till and and select ‘Tabs.’
Access and open the relevant tab.
Select ‘Part pay.’
Click on Manage part payments on the bottom right corner of the screen to access the part payment breakdown.
Click the refund button to finalise the transaction and press OK.