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Customers
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08 Dec 2020 3min read

Online Ordering: Tips

Staff are the lifeblood of any business and in few industries is this felt more strongly than in hospitality. This year has thrown a lot at all of us, but hospitality workers have been on the frontline, not only providing service, but also ensuring the health and safety of their customers in constantly shifting circumstances […]

Customers
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24 Nov 2020 3min read

Online Ordering: Time Restrictions

Around this time last year, the new kid on the Kobas block was the EPoS Menu Manager. In 2020, the focus has been on our Customer Interaction Centre (CIC) and then its Online Ordering solution. As we approach the end of 2020 and the final stretch of development on Online Ordering, it seems fitting that […]

Customers
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15 Sep 2020 3min read

Online Ordering: Order Ahead

After completing our Online Ordering platform in late June, we’ve been making incremental improvements wherever we can: the first of which was to convert our off-premises product into one suited for in-venue table ordering. Since then, the majority of improvements have been geared in that direction. As we enter autumn, we now have a slew […]

Customers
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10 Sep 2020 3min read

Online Ordering: Saved Cards

When planning our Online Ordering solution, partnering with Stripe was a no-brainer. As an industry leading payments processor, many of our clients were already familiar with the simple-to-use platform, and their customers can purchase in complete confidence, as the payment is protected by industry-leading security. Best of all – for the development team at Kobas(!) […]

Customers
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20 Jul 2020 3min read

New Online Ordering Mode: To Table

Introduce contact free ordering inside your restaurant, pub, bar or cafe, with the new To Table ordering mode as part of the Kobas Online Ordering solution. Whilst teams within the hospitality industry have been working on ways to operate safely in line with social distancing guidelines, Kobas have been working on ways to help with […]

Customers
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29 Jun 2020 3min read

Kobas Online Ordering

Today, I am delighted to be able to announce an all-new addition to our Customer Interaction Centre (CIC), which will allow your venues’ customers to place orders online for delivery and collection. Even in uncertain times and in the midst of shifting priorities in the hospitality industry, we are committed to delivering innovation and efficiency […]

Customers
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21 Apr 2020 3min read

Customer Interaction Centre

Kobas has always been involved in everything your business does, across our four pillars: EPoS and In-Venue Systems, Operations, Staffing and Customers. Today, we are pleased to announce the arrival of a significant upgrade to the Customers pillar. We can now unveil the initial release of what we are calling your Customer Interaction Centre (CIC), […]

Customers
Operations
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27 Jun 2019 3min read

Customer Facing Allergen Identifier

Widely reported in the general press, the government has recently introduced a law requiring food businesses to include full ingredients on labelling of pre-packaged food. Known as Natasha’s Law, in memory of Natasha Ednan-Laperouse who died following an allergic reaction in 2016, it aims to protect the 2 million people in the UK living with […]

Customers
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08 Aug 2018 3min read

Loyalty Point Boosters

The Kobas Customer Loyalty platform has been a cornerstone of the Kobas offering since 2014, and so it is with great happiness that we can today announce a major update that will help our clients to drive trade in their venues and delight their customers at the same time. Enter: The Loyalty Point Booster. Our […]

Customers
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10 May 2018 3min read

GDPR: Loyalty Account Removal

With the updates we’ve been making to our data protection – most notably to the sections in Kobas Cloud relating to your staff – it should come as no surprise that we’ve extended this to your customers as well. In the rare instance where a customer would like to delete their loyalty account, this would […]

Customers
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07 Aug 2017 3min read

Discount Prioritisation

Here at Kobas, we have continued on from our introduction of single-use percentage discounts with another update to the discount manager. Discounts are a great way of attracting new customers and rewarding existing ones, but some discounts are more important than others. We’re happy to announce that our latest update allows for hassle-free discount prioritisation, […]

Customers
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25 Jul 2017 3min read

Single Use Percentage Discounts

It’s been a while since we last revisited discounts in Kobas, but our latest update is one that we think will provide a lot of value for our users, as well as their customers! As you may know, Kobas supports 6 types of discount and our system will apply these against any eligible items in […]