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Client Services Executive

UK – Remote working – Full time Salary: £24,000
We’re looking for a Client Services Executive to join the Kobas team.
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Strictly no agencies. Really. No agencies at all, whatsoever. Candidates must have the right to work in the UK.

About the role

We have a cloud-based hospitality management SaaS platform with fully integrated EPoS and customer interaction platform. To put it plainly, our technology helps some awesome bars, pubs, restaurants, and quick service food venues run their business better and delight their guests. We love the crossover space between tech and hospitality that our product operates in.

We currently have a Client Services Executive vacancy within our growing team. The successful candidate will enjoy huge variety in the Client Support role. Whether it’s responding to customer queries on the many areas of our app, on-boarding new clients or assisting with installation of our EPoS system, you’ll be interacting with our clients daily and having a real impact on the perception of our product.

The headlines

● We are offering an opportunity to work in a fast-paced and exciting tech environment with the opportunity to learn and progress.
● Reporting to Client Services Manager.
● Full Time, Permanent Role.
● We provide you the tools to succeed including a laptop, spare monitor, and the luxuries to ensure comfort whilst working.
● Hours include some evenings and weekends (rotating).
● This is primarily a work from home role with occasional visits required to our offices.
● Requires travel to client venues.

Key responsibilities

● In keeping with our mission and values, you will be accountable for the constant delivery of high-quality client support resolving operational day to day challenges faced by Kobas clients.
● A customer focused mindset ensuring clients are responded to in a swift, professional, and courteous manner, whilst remaining disciplined to ensure smooth remote working.
● Ability to solve problems relating to not only software, but also hardware or network related support issues met within our agreed SLAs.
● To follow escalation channels for all issues, including those that might relate to other channels within the business.
● Act as a liaison between clients and internal departments, interacting through email, telephone, as well as with other employees to resolve client concerns.
● The determination for self-growth and development, whilst supporting and training others.

About you

What we’re looking for

● To be well-organised and structured working in a work from home environment, with a reliable self-starter attitude.
● The confidence and adaptability to work on the front lines of our support desk.
● Excited about working in a fast-paced environment with a reliable self-starter attitude.
● Ability to be able to work evenings and weekends to suit business needs where required.
● Excellent communication skills able to work closely with a diverse range of people and teams, as well as impeccable written English.

What we’d be excited to see

● SaaS (Software as a Service) experience.
● Background in operational hospitality with experience working in a bar, club, pub or restaurant and knowledge of EPoS systems.
● Experience with productivity apps like Trello, Asana, Slack, Microsoft Office suite, web browser systems and CRM platforms such as HubSpot.
● Basic understanding of SQL.

Package

● Circa £24,000 basic salary dependent on experience.
● Full remote working role.
● Office equipment provided for your home office set-up.
● Career growth – we want you to grow with us.
● 21 days annual leave plus bank holidays and annual increments with service.
● Workplace pension scheme.
● An employee assistance program provided by healthassured.org
● Kobas social calendar throughout the year to meet up with the team and let your hair down!


Apply

If you are still reading, then you should apply! Please get in contact and send along a covering letter, your portfolio, Github account, CV, or whatever else you have that you think will show off your skills in the best way.

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