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Kobas  Cloud

Account Manager

About Kobas

Kobas is a cloud-based hospitality management Software as a Service platform with a fully integrated EPoS and customer loyalty system.

In simple terms, our technology (both hardware and software) helps awesome bars, clubs, restaurants and quick service food venues run their businesses effectively and efficiently.

We’re the perfect crossover of hospitality and tech!

The Role

We’re looking for an Account Manager to join the Kobas team.

Working within the Client Services team, you’ll be responsible for key account management, including uncovering, resolving and strategically managing the challenges faced by our clients.

Your duties will involve client on-boarding, training clients to use the Kobas system along with all its integrated features, and general client relations and support.

The role is primarily based in either our London or Hull offices but will also see you working directly from client venues or occasionally from home where business needs allow.

You’ll find huge variety in this role – whether it’s responding to a customer query regarding one of the many areas of our app or working with an engineer to test a brand-new feature. This role will have you interacting with people all the time and will allow you to leave your mark on the progress and presentation of our product. You’ll need to learn our product inside out, and be able to think on your feet in order to quickly find ways that Kobas is able to fit with a client’s existing operational processes as seamlessly as possible. The role will also require travel to client venues to meet with business owners and management teams for everything from a catch up to full installations. Whether in our Southwark office or in one of our clients’ many busy hospitality venues, you will be an ambassador for, and advocate of, the Kobas brand at all times.

What To Expect

  • Day-to-day support for Kobas Clients
  • Project manage client onboarding processes including:
    • Manage all onboarding communication.
    • Set up of Kobas Cloud Account.
    • Client Training, both face to face and remote.
    • Supporting the EPoS Installation Team and delivering Day 1 EPoS training.
  • Ongoing Relationship Management.
  • Supporting the Sales team and process.
  • Liaising with our Production team on Client requirements.
  • Some evening and weekend working (our clients don’t work Mon-Fri, 9-5 so we don’t either)

What We’d Be Excited to See

  • SaaS experience
  • QA experience
  • Experience working in a bar, club, pub or restaurant
  • Familiarity with productivity apps like Trello and Slack
  • Full UK driving licence

Ultimately, we’re more interested in finding the right person for our team than a perfect set of skills, as every person has a massive impact on life at Kobas. This means we’ll need someone who can own their role and hold themselves to high standards.

What We Offer

  • Up to £30,000 basic salary, dependent on experience
  • Career growth – we want you to grow with us
  • Social events (we’re in the hospitality sector, after all!)
  • Free tea, coffee, soft drinks and beer in our office
  • A collaborative and innovative environment

Location

In London we’re located just a few minutes’ walk from Waterloo, Southwark, Borough and Elephant & Castle.

Our location means there are lots of great breakfast, lunch and even dinner options on our doorstep (including those many clients of ours in and around London for evenings out).

In our new Northern office we’re on the outskirts of Beverley, about 20 mins walk from the station, or a 10 mile drive from Hull city centre.


If you think this is you, and you want to get in touch, go ahead and apply! We’d love to hear from you.

Strictly no agencies. Really. No agencies at all, whatsoever. If you’re thinking “I’m something similar to, but not specifically an agency”, this still applies. Candidates must have the right to work in the UK.