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Author Archives: Neil Mukerji

About Neil Mukerji

Neil is responsible for the sustained growth of the business and for keeping our technology super-keen. Prior to joining Kobas, Neil has over a decade of experience running an online marketing platform, and before that engineered solutions for the MoD. He loves working in growing software companies and he loves the hospitality industry - what a combo!

EPoS Order Tracking

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We are pleased to announce a great new feature supporting Take Away and Delivery businesses. Kobas EPoS now supports Order Tracking, which allows orders to be marked as In Preparation, then Ready and finally Dispatched.

Orders placed on a till or using our online ordering partner Preoday will appear in the “Preparation” section, which will automatically update in real time. This […]

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Eat in or takeaway?

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As a QSR customer, I’m used to being asked whether I’m going to eat in or takeaway. There are two main reasons why we are asked this.

The first is that a sale item’s recipe might change slightly if it is to be taken away. For instance, plastic cutlery may be added to a boxed salad, or a paper cup to […]

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Going Cashless

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Cash continues to fall from favour across the UK economy as a whole, and the hospitality sector is no exception. Cash now accounts for only 20% of takings in the average Kobas venue, down from 38% in 2016.

The advantages are clear: less chance of violent robbery, reduced chance of theft from disgruntled employees, no more trips to the bank to […]

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Dallas Key Authentication

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Some background on user identification

Kobas EPoS has always required users to log in using a four digit PIN. This method of authentication was chosen because it was ubiquitous. Any device, from an iPad to a giant touch screen, can support PIN authentication.

We have recognised though that PINs are a compromise position, both in terms of speed and security, so we’ve […]

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The EPoS Admin Menu is Changing!

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In early February, your Kobas EPoS Admin menu will be changing just a little. We know how jarring changes can be, so wanted to alert our followers that this is coming!

What is changing?

The buttons you use to Log Stock Usage, Log Special Order and Refund are moving into the “This Session” section at the bottom of the screen. Note that […]

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Voids, Table Moves and Reprints

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Voids, Table Moves and Reprints – Keep the Kitchen in the Loop

Mistakes happen, and people change their minds. An order can be added to the wrong tab, a group of people can choose to move from one table to another, an extra item could be accidentally added to an order, or a customer can change their mind having placed their […]

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The Enhanced Customer Loyalty Report

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This month we’ve re-launched the Customer Loyalty Report, so this post highlights the major changes and showcase features. All the information shown below can be exported as a CSV allowing for custom analysis in Excel or similar software.

Loyalty Scheme Members

Establishing a positive relationship with your regular customers is a vital part of growing a successful hospitality business. To do so […]

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Introducing Kobas Virtual EPoS

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Kobas Virtual EPoS is a new product for hospitality operators running “cloud”, “ghost” or “dark” kitchens that only serve delivery customers. With initiatives such as Deliveroo Editions becoming increasingly popular, the challenge of running a delivery-only kitchen in harmony with the rest of the business is rising up the agenda.

Any delivery kitchen still needs many of the services Kobas provides: […]

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2019 Summer Report

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Q2 has seen steady 3% compound growth (15% so far this year), in a climate where operators are seeking to exert greater control upon their expenses than ever before.

Industry Heartbeat

Every quarter we review anonymised averaged information from all Kobas venues to compare the year to date against previous years.

Average turnover in the first half of 2019 has been on […]

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2019 Spring Report

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We’ve enjoyed a strong start to 2019 at Kobas with 12% net growth in EPoS venues. Our all-new stock system has launched and is now running 10 client groups; we hope to complete that upgrade for everyone this coming quarter.

Industry Heartbeat

On average our clients performed 9.5% better in 2019 Q1 than 2018 Q1 which seems strong, but a combination of […]

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