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Kobas  Cloud

Lone Working Policy

This is the statement of lone working arrangements for Kobas Technologies Ltd.

Policy last reviewed in April 2018.

Policy Statement

Under some circumstances it may be necessary for members of staff to work alone. Lone working usually relates to activity in the office, but extends to all lone working scenarios including working from home and being out of the office driving or using public transport for business purposes. Under any of these circumstances, both the individual staff member and managers have a duty to assess and reduce the risks presented by lone working.


This policy is designed to alert staff to the risks presented by working alone. It should identify the responsibilities each person has while working alone, and describe procedures designed to minimise such risks.


Lone workers face both standard working risks, and those presented by working alone. Support for lone workers is an essential part of the general Kobas Health & Safety Policy, and the same principles apply. In particular this policy:

  • is a commitment to supporting staff and managers in establishing and maintaining safe working practices
  • is a commitment to the provision of appropriate support to provide staff with a clear understanding of responsibilities
  • is a commitment to providing appropriate training for staff
  • recognises and reduces risk
  • commits that equipment such as mobile phones, personal alarms and torches to be made available as appropriate
  • conveys that our priority is the safety of an individual over property or efficiency


A lone worker is an employee who performs a work related activity while isolated from other workers or without direct supervision. Such staff may be exposed to additional risks because there is no-one to assist them in their duties or in the event of an accident. An additional risk assessment may therefore be required.

Mandatory Procedures

  • Staff should take all reasonable precautions to ensure their own safety.
  • Staff must not assume that having a mobile phone and a back-up plan is a sufficient safeguard in itself. The first priority is to plan for a reduction of risk.
  • Staff must inform their line manager or a director when they will be working alone, giving accurate details of their location and following an agreed plan to inform that person when the task is completed. This includes occasions when a staff member expects to go home following an appointment outside of the office rather than returning to base.
  • Managers must ensure all staff check-in when starting or ending a journey.
  • All staff unlocking or locking the office must log this event in Slack.
  • If a staff member does not check in as expected, an agreed plan should be put into operation, initially to check on the situation and then to respond as appropriate.
  • Where staff work alone for extended periods or on a regular basis, managers must make provision for regular contact. The situation must be monitored and any isolation effects noted and countered.
  • Lone workers in the main office must ensure the premises are secure. Lone workers must not climb the ladder to the store area under any circumstances.